Frequently Asked Questions

  1. What types of pre-cast concrete do you supply?
  2. How do I receive a copy of your catalog?
  3. Are you a certified precaster?
  4. How do I contact Sales?
  5. How do I get a quote?
  6. How do I place an order?
  7. How do I get credit terms?
  8. How long will it take to receive my submittals?
  9. When will my order be ready for delivery?
  10. What is a Ready to Ship (RTS) Date?
  11. My job is tax-exempt. Why was I charged tax?
  12. Where do I send my Sales Tax Exemption form?
  13. How do I make a change to my order?
  14. Where can I find standard drawings?
  15. How do I request custom drawings?
  16. Is there a charge for custom design calculations?
  17. Who do I contact regarding my submittals?
  18. How much does it weigh?
  19. How do I contact Customer Service?
  20. How do I request to have my order expedited?
  21. How do I check the status of my order?
  22. Where do I send/deliver my customer-supplied parts?
  23. What is your storage policy?
  24. How do I contact Dispatch?
  25. How do I schedule delivery?
  26. Will I receive a confirmation call?
  27. What is your delivery cancellation policy?
  28. Who do I contact if I have concerns about site access issues?
  29. How long will the delivery trucks be on my job site?
  30. What is the additional charge for detention time?
  31. Where are the delivery trucks?
  32. Who do I contact if there is a issue when the delivery is being made at the jobsite?
  33. Who do I contact regarding invoicing issues?
  34. Where do I send payments?
  35. Where are you located?
  36. What is your mailing address?
  37. Who do I contact if I received the incorrect item?
  38. How do I schedule a return?
  39. What is your fax number?

1. What types of pre-cast concrete do you supply?
  • Utility: standard and custom precast concrete vault solutions, high-capacity utility trenches, above-ground utility buildings, transformer fire-protection systems, lightweight hand-holes, and light standards.
  • Drainage: box and trench culverts, train station platforms, short-span bridge systems, and exodermic bridge panel systems.
  • Water/Wastewater: water meter pits, turnkey pump stations, valve vaults, and pump station control buildings.
  • Custom: We have the capability to custom design build a variety of products within our line. These include custom utility vaults, pump stations, meter pits, above ground buildings, bridge systems, and roadway slabs.


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2. How do I receive a copy of your catalog?


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3. Are you a certified precaster?


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4. How do I contact Sales?
  • A.C. Miller East Sales Department: 800-229-2922 Ext. 402
  • A.C. Miller West Sales Department: 866-837-5154


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5. How do I get a quote?
  • Contact the sales representative assigned to the territory. A.C. Miller East Sales Department: 800.229.2922 Ext 402; A.C. Miller West Sales Department: 866.837.5154. If he or she cannot assist you, they will direct you to the proper person.
  • Fill out our online Request for Quote form


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6. How do I place an order?
  • Sign the quote or use purchase order (P.O.) and fax to the sales representative that quoted your job.


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7. How do I get credit terms?
  • Complete our two-page credit application, sign, and return it to our ?
  • We use 5 business days to establish credit.
  • Material needed within five (5) days will go C.O.D.


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8. How long will it take to receive my submittals?
  • Standard pieces will generally be received in five working days.
  • Custom jobs will vary. Technical Services can answer your questions once the job is received.


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9. When will my order be ready for delivery?
  • Your order will be acknowledged by Customer Service once the job is scheduled.


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10. What is a Ready to Ship (RTS) Date?
  • Your Ready to Ship (RTS) date is the date that your order is available to schedule for delivery. (Orders with multiple pieces may have multiple RTS dates.)
  • YOUR RTS DATE IS NOT A CONFIRMED DELIVERY DATE. You need to contact Dispatch to schedule your delivery.
  • Customer Service is the only department that can provide you with a confirmed RTS date.


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11. My job is tax-exempt. Why was I charged tax?
  • In order to avoid having tax applied to your order, you must supply A.C. Miller Concrete Products, Inc. with the appropriate sales tax exemption form.
  • Per our Terms and Conditions: Jobs quoted without tax must have a "tax-exempt" certificate furnished to A. C. Miller otherwise tax will be applied. We quote all jobs subject to tax unless a valid and properly executed exemption form is received.


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12. Where do I send my Sales Tax Exemption form?
  • Sales Tax Exemption forms can be faxed or mailed to Accounting Department.
  • Fax number: 610-948-9750
  • Mailing Address: 31 E. Bridge Street. P.O. Box 199, Spring City, PA 19475-1404


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13. How do I make a change to my order?
  • To make a change to your order, please contact your salesman.


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14. Where can I find standard drawings?
  • Standard drawings can be found on the A. C. Miller in the products section of our web site.


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15. How do I request custom drawings?
  • An order must be placed with Sales prior to receiving any custom drawings.


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16. Is there a charge for custom design calculations?
  • Yes. Contact your salesman for appropriate charges.


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17. Who do I contact regarding my submittals?
  • Contact the draftsman listed on the cover letter of your faxed transmittals.


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18. How much does it weigh?
  • Weights are listed on the prints. You may also contact Technical Service for weight information.


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19. How do I contact Customer Service?
  • Customer Service can be reached at:
    A.C. Miller East: 610-948-4600 Ext. 217 or 220 or 800-229-2922 Ext. 217 or 220
    A.C. Miller West: 724-459-5950 Ext. 18 or 866-837-5154 Ext. 18


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20. How do I request to have my order expedited?
  • Contact Customer Service at:
    A.C. Miller East: 610-948-4600 Ext. 217 or 220 or 800-229-2922 Ext. 217 or 220
    A.C. Miller West: 724-459-5950 Ext. 18 or 866-837-5154 Ext. 18
  • They will look into your request and will let you know if we are able to expedite your order. They will also advise you of any additional charges associated with expediting your order. You make the decision whether to proceed with scheduling the expedite or not.


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21. How do I check the status of my order?
    Contact Customer Service:
    A.C. Miller East: 610-948-4600 Ext. 217 or 220 or 800-229-2922 Ext. 217 or 220
    A.C. Miller West: 724-459-5950 Ext. 18 or 866-837-5154 Ext. 18


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22. Where do I send/deliver my customer-supplied parts?
    Send them to Receiving:

    A.C. Miller East
    Spring City:     31 E. Bridge Street, P.O. Box 199, Spring City, PA 19475-1404.
    Call: 610-948-4600 or 800-229-2922 Ext. 235
    A.C. Miller West
    Blairsville:     9558 Route 22, Blairsville, PA 15717.
    Call: 724-459-5950 or 866-837-5154 Ext. 18

    Please be sure to label all parts with your company name and sales order number.


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23. What is your storage policy?
  • Our policy will be posted.


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24. How do I contact Dispatch?
    Our Dispatchers can be reached at:
    A.C. Miller East: 610-948-4600 Ext. 234 or 800-229-2922 Ext. 234
    A.C. Miller West: 724-459-5950 Ext. 19 or 866-837-5154 Ext. 19


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25. How do I schedule delivery?
    Contact Dispatch to schedule delivery:
    A.C. Miller East: 610-948-4600 Ext. 234 or 800-229-2922 Ext. 234
    A.C. Miller West: 724-459-5950 Ext. 19 or 866-837-5154 Ext. 19
    Please reference your company name and sales order number (listed on your order) when you call. You can only request to schedule your delivery on and after your Ready to Ship (RTS) date. Your delivery will be scheduled based upon availability.


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26. Will I receive a confirmation call?
  • No. You will receive a verbal confirmation when you call to schedule your delivery. No further reminder or confirmation calls will be made.
  • You may contact Dispatch at any time to confirm your scheduled delivery.


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27. What is your delivery cancellation policy?
  • Due to the time it takes to schedule, load, and deliver an order, you must contact Dispatch by 9 AM on THE DAY BEFORE your delivery to avoid additional charges.


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28. Who do I contact if I have concerns about site access issues?
  • Contact your salesman to schedule a site walkthrough.
  • As stated in our Terms and Conditions: All quotations for delivery and setting products assume accessibility and suitability for the safe operation of our equipment under its own power. This determination is for A. C. Miller concrete Products, Inc. drivers alone and we assume no liabilities if the above is not adhered to. Purchaser is responsible for all job conditions, including access to excavation, labor to place vaults, etc.


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29. How long will the delivery trucks be on my job site?
  • The time it takes to set a piece in the ground depends upon the type of vault, site preparation, access to site, the size of your crew, etc. However, the maximum time it should take to unload is two hours.
  • Any time over the allotted two hours will be billed at the rate of $180 per hour for each boom truck and $110 per hour for each flatbed.


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30. What is the additional charge for detention time?
  • Any time over the allotted two hours will be billed at the rate of $180 per hour for each boom truck and $110 per hour for each flatbed.


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31. Where are the delivery trucks?
    Contact Dispatch to check on the status of the delivery truck(s):
    A.C. Miller East: 610-948-4600 Ext. 234 or 800-229-2922 Ext. 234
    A.C. Miller West: 724-459-5950 Ext. 19 or 866-837-5154 Ext. 19


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32. Who do I contact if there is a issue when the delivery is being made at the jobsite?
    Contact Dispatch to discuss your delivery issue:
    A.C. Miller East: 610-948-4600 Ext. 234 or 800-229-2922 Ext. 234
    A.C. Miller West: 724-459-5950 Ext. 19 or 866-837-5154 Ext. 19


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33. Who do I contact regarding invoicing issues?
    Contact the Accounting Department at 610-948-4600 or 800-229-2922, Ext. 201


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34. Where do I send payments?
    Send all payment to our lockbox: P.O. Box 64552, Baltimore, MD 21264-4552


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35. Where are you located?
    We have two locations to serve you:
    Blairsville: 9558 Route 22, Blairsville, PA 15717 (also see our location page).
    Spring City: 31 E. Bridge Street, Spring City, PA 19475-1404 (also see our location page).


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36. What is your mailing address?
    Blairsville: 9558 Route 22, P.O. Box 93, Blairsville, PA 15717 (also see our location page).
    Spring City: 31 E. Bridge Street, P.O. Box 199, Spring City, PA 19475-1404 (also see our location page).


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37. Who do I contact if I received the incorrect item?
    Contact Customer Service to discuss your concern:
    A.C. Miller East: 610-948-4600 Ext. 217 or 220 or 800-229-2922 Ext. 217 or 220
    A.C. Miller West: 724-459-5950 Ext. 18 or 866-837-5154 Ext. 18


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38. How do I schedule a return?
    Contact Customer Service to discuss the terms of your return:
    A.C. Miller East: 610-948-4600 Ext. 217 or 220 or 800-229-2922 Ext. 217 or 220
    A.C. Miller West: 724-459-5950 Ext. 18 or 866-837-5154 Ext. 18
  • The terms of a return must be discussed and agreed upon prior to scheduling or accepting a return.
  • As per Our Terms and Conditions: Freight and handling will be charged on all returned goods except items returned under warranty and in with these Terms and Conditions.


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39. What is your fax number?
    A.C. Miller East: Office: 610-948-9750
    Sales: 610-948-9756
    Dispatch/Purchasing: 610-948-2082

    A.C. Miller West: Office: 724-459-9151
    Safety/HR: 724-459-8250
    Sales/QC: 724-459-3890
    Traffic Dept.: 724-459-0753
    Purchasing Dept: 724-459-3833 Also see our location page.


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